Students Perceptions and Utilisation of University Services: The Case of a Nigerian University

Abstract

The study investigated the perceptions and utilization of
university services by the students of a Nigerian university. Two
hundred and fifty undergraduates drawn from the two campuses of
Ogun State University and four faculties took part in the study. The
Students Perceptions and Utilisation of University Services
Questionnaire (SPUUSQ) was used to collect data for the study.
The data were analysed using the simple percentage and ·the chisquare
statistic. The findings showed that none of the university
services was adequate. . On the one hand, feeding and catering,
postal and academic affairs services were considered to be fairly
adequate. Medical and health, guidance and counseling, library,
bursary as well as sports and recreational services were considered
inadequate. The study also showed that only medical and health
services were being used frequently. Works and transport, postal,
library, academic affairs, student affairs and bursary services were
being used once in a while by the students. Also most of the
students never used sports and recreation; accommodation;
consultancy and verltures servic~s. The research also revealed that
the sex of students and campus location have no relationship with
student utilization of university services.